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Terms & Conditions

The website with URL address www.alanstegglesfoods.com.au (‘Website’) is owned and operated by Alan Steggles Potato Processing Pty Ltd. T/A Alan Steggles Food Services

Alan Steggles respects your privacy and is committed to protecting your personal information in line with the National Privacy Principles contained in the Privacy Act 1988 (‘Privacy Act’).
This Online Privacy Policy applies to the collection, storage, use and dissemination by Alan Steggles of your personal information collected through your use of the Website. It applies in addition to Alan Steggles' general privacy policy and if there is any inconsistency between any term of this Online Privacy Policy and Alan Steggles' general privacy policy, the terms of this Online Privacy Policy prevail to the extent of such inconsistency.

By using the Website you acknowledge and agree that Alan Steggles may collect, store, use and disclose your personal information in accordance with this Online Privacy Policy. Alan Steggles may amend this Online Privacy Policy from time to time and your continued use of the Website following any such amendment is confirmation of your acceptance of the amendments.

Delivery Policy

  • Alan Steggles’ ordering process allows you to save, review and edit an order before it is finally submitted for payment and delivery. An order cannot be changed once payment is made.
  • When ordering and paying online you will be allowed to specify delivery dates in a 1-7 day range. You will also be able to choose to collect your order from Alan Steggles on the next business day after payment is made.

Refund / Complaint Handling Policy

  • Alan Steggles’ ordering process allows you to save, review and edit an order before it is finally submitted for payment and delivery. An order cannot be changed once payment is made.
  • Alan Steggles Food Services is HACCP Certified. This certification covers the receipt of Ingredients, storage, processing, packaging and dispatch of whole raw vegetables, salad dressings, prepared salads, cooked chill bakes, desserts and prepared vegetables. Full refunds, including shipping costs, or full exchanges will be offered if any supplied goods are determined to be faulty or defective in any way.
  • Refunds and exchanges are made available in compliance with Australian Consumer Law for goods with faults or defects.